Storage FAQs

What is Self Storage?

Self storage is a service that allows you to rent secure storage units when you need the extra space to store goods. We provide clean, dry and secure storage units. Your storage unit is locked with your own lock, to ensure only you have access to your items.

How do I know what size storage unit I need?

Our facility has a wide variety of shapes and sizes in terms of both square metres and volume. Please talk to our experienced staff and they can advise you on the most suitable unit size. Alternatively, you may use our storage space calculator here to get a size estimation.

What size units do you have?

Our facility has units ranging in size from 2.3m2 to 34m2. Please contact our experienced staff for more information or use our storage space calculator here to view a range of sizes.

How secure and private is the facility?

Our facility is alarmed, has security fencing along the facility perimeter and electronic access controlled gates. We also have security lighting and CCTV surveillance.

Is the building pest controlled?

Yes, a professional pest control company conducts routine checks and control programme implementation.

What is a “hardstand” and do you have them?

A “hardstand” is an outdoor space that is generally occupied by vehicles or boats. Our facility has outdoor hardstands and we can store your car, bus, caravan, boat or trailer.

Do you have a bin for use at the facility?

Yes, we have a serviced bin which can be used at a small cost. Please contact our staff to organise use of the bin.

What do I need to move in?

We ask for formal identification, like a current Australian driver’s licence or a current passport.

What can I store in Household Storage?

Most household items can be stored, however there are a few items which are prohibited.  Prohibited items include, but are not limited to perishable goods, flammable materials, firearms, and toxic & illegal substances. We are always here to help so please give us a call if you’re not sure.

What can I store in Business Storage?

Only your imagination limits your storage possibilities. Archive files, merchandise, stock, Christmas decorations and promotional material are some examples of items for which businesses store at our facility.

How do I transport my items to the facility?
You will be responsible for transporting and moving your goods to our facility. For new customers, we can offer hire of a truck or trailer free of charge to move in*. The truck and trailer can also be hired by existing customers at a competitive price.

* Terms and Conditions apply.
Where can I get packaging material?

Go 2 Storage has a wide range of moving and packing supplies for sale at our facility. We also have an online store where you can purchase packaging material.

Do I need to sign a storage agreement?

Yes, you will need to sign a storage agreement as it sets out the terms and conditions of the relationship between the you and Go 2 Storage, and lets you know the rights and obligations of each party.

Must I come into your facility to do the paper work?

Yes we do ask you to come into the facility to sign the paperwork as this enables us to give you face-to-face information about the centre and lets you get acquainted with us and your storage space.

What is the minimum storage period?

The minimum period to store belongings is one month. If you’re after a shorter stay, please speak with our experienced team to see how we can tailor a solution for you.

How long can I store?

You may store your items for as long as you want, provided you are up to date with payment.  

How often can I gain access to my storage space?

If your account is paid up, you can access your storage space whenever you need to as we offer unlimited access to your belongings 24 hours a day, 7 days a week (including public holidays) so you can add and remove items at any time.

Are my items automatically insured?

No, however Go 2 Storage offers optional insurance cover for your goods at competitive rates.  Please ask our friendly staff for more information and pricing or contact us here.

How do I pay for my storage?
We make it hassle free and set up automatic payments from your credit card or bank account from the start.
When do I have to pay?

We work from a monthly renewable contract, meaning you will automatically be billed for the next month in advance for as long as you use the unit.

Can I give my code to others, such as removalists or family members?

It is recommended that you do not give your code out to anybody other than the person you have nominated to have access on your contract. This protects you and others storing at the facility.

How much notice is needed to move out?

We generally require at least 7 days written notice that you will vacate your unit, but we understand that circumstances can change unexpectedly. Give us a call as early as possible if your circumstances change.

What is Self Storage?

Self storage is a service that allows you to rent secure storage units when you need the extra space to store goods. We provide clean, dry and secure storage units. Your storage unit is locked with your own lock, to ensure only you have access to your items.

How do I know what size storage unit I need?

Our facility has a wide variety of shapes and sizes in terms of both square metres and volume. Please talk to our experienced staff and they can advise you on the most suitable unit size. Alternatively, you may use our storage space calculator here to get a size estimation.

What size units do you have?

Our facility has units ranging in size from 2.3m2 to 34m2. Please contact our experienced staff for more information or use our storage space calculator here to view a range of sizes.

How secure and private is the facility?

Our facility is alarmed, has security fencing along the facility perimeter and electronic access controlled gates. We also have security lighting and CCTV surveillance.

Is the building pest controlled?

Yes, a professional pest control company conducts routine checks and control programme implementation.

What is a “hardstand” and do you have them?

A “hardstand” is an outdoor space that is generally occupied by vehicles or boats. Our facility has outdoor hardstands and we can store your car, bus, caravan, boat or trailer.

Do you have a bin for use at the facility?

Yes, we have a serviced bin which can be used at a small cost. Please contact our staff to organise use of the bin.

What can I store in Household Storage?

Most household items can be stored, however there are a few items which are prohibited.  Prohibited items include, but are not limited to perishable goods, flammable materials, firearms, and toxic & illegal substances. We are always here to help so please give us a call if you’re not sure.

What can I store in Business Storage?

Only your imagination limits your storage possibilities. Archive files, merchandise, stock, Christmas decorations and promotional material are some examples of items for which businesses store at our facility.

How do I transport my items to the facility?
You will be responsible for transporting and moving your goods to our facility. For new customers, we can offer hire of a truck or trailer free of charge to move in*. The truck and trailer can also be hired by existing customers at a competitive price.

* Terms and Conditions apply.
Where can I get packaging material?

Go 2 Storage has a wide range of moving and packing supplies for sale at our facility. We also have an online store where you can purchase packaging material.

What is the minimum storage period?

The minimum period to store belongings is one month. If you’re after a shorter stay, please speak with our experienced team to see how we can tailor a solution for you.

How long can I store?

You may store your items for as long as you want, provided you are up to date with payment.  

How often can I gain access to my storage space?

If your account is paid up, you can access your storage space whenever you need to as we offer unlimited access to your belongings 24 hours a day, 7 days a week (including public holidays) so you can add and remove items at any time.

Can I give my code to others, such as removalists or family members?

It is recommended that you do not give your code out to anybody other than the person you have nominated to have access on your contract. This protects you and others storing at the facility.

How much notice is needed to move out?

We generally require at least 7 days written notice that you will vacate your unit, but we understand that circumstances can change unexpectedly. Give us a call as early as possible if your circumstances change.

What do I need to move in?

We ask for formal identification, like a current Australian driver’s licence or a current passport.

Do I need to sign a storage agreement?

Yes, you will need to sign a storage agreement as it sets out the terms and conditions of the relationship between the you and Go 2 Storage, and lets you know the rights and obligations of each party.

Must I come into your facility to do the paper work?

Yes we do ask you to come into the facility to sign the paperwork as this enables us to give you face-to-face information about the centre and lets you get acquainted with us and your storage space.

What is the minimum storage period?

The minimum period to store belongings is one month. If you’re after a shorter stay, please speak with our experienced team to see how we can tailor a solution for you.

How long can I store?

You may store your items for as long as you want, provided you are up to date with payment.  

How do I pay for my storage?
We make it hassle free and set up automatic payments from your credit card or bank account from the start.
When do I have to pay?

We work from a monthly renewable contract, meaning you will automatically be billed for the next month in advance for as long as you use the unit.

How much notice is needed to move out?

We generally require at least 7 days written notice that you will vacate your unit, but we understand that circumstances can change unexpectedly. Give us a call as early as possible if your circumstances change.

Are my items automatically insured?

No, however Go 2 Storage offers optional insurance cover for your goods at competitive rates. Please ask our friendly staff for more information and pricing or contact us here.

Why Go 2 Us?

Our facility is safe and secure

Free move-in truck or trailer available*

We stock packing supplies

Wide variety of unit and hardstand sizes​

Competitive pricing & insurance

* Terms and Conditions apply.

View our range of storage options ➔